Contains entry forms to capture near miss, patient safety and visitor events, as well as workflows to route the events to owner(s) who are responsible for investigation, corrective action(s) and closure. Task owners and managers are notified via email of new tasks and escalations. Also included are apparent cause/sub-cause assessment, and culture assessment that is based on the Just Culture algorithm to assist in the determination of the proper corrective actions.
This component contains entry forms to capture patient complaints/grievances and staff compliments, as well as workflows to route the events to owner(s) who are responsible for investigation, corrective action(s) and closure. The workflow for patient complaint is different from patient grievances; the latter includes the auto-generation of acknowledgement and closure letters that are formatted to be printed.
Contains forms for infection prevention audits and for infection tracking. Also included is a form for construction infection control risk assessment, with workflow to streamline the approval process. Reports with audit results are available in real-time to department leaders.
Claims Management, malpractice and professional liability claims and summons. It allows for documentation of physicians, experts, defendants, depositions, claim committee discussions, expenses, etc. to be managed in one easy-to-retrieve repository. Expenses related to claims and summons can also be entered in this component.
This component streamlines the quality chart review process with workflows and automated tasks. The quality team can initiate a review, or an adverse event entered in SafeQual can automatically trigger a review. Task owners at each step of the process are guided with specific prompts to address to and ensure all the required information is provided. Relevant documents can be uploaded for easy access at any time. Build-in Just Culture algorithm helps in the determination of the appropriate corrective actions to take for variance various reports.
This component contains forms for process audits. Workflow routes non-compliance to department leaders who are notified of new tasks, reminders and escalations via email.
This component contains 3 of the Surveys on Patient Safety Culture (SOPS®) from AHRQ: hospital, medical office and nursing home. It is easy to administer and comes with real-time reporting, including composite reports that can be used to compare your organization to other.
Includes tools for Employee Health to track employees/volunteers/residents/ and contractors’ compliance in vaccination and annual evaluations such as tuberculosis screening, medical surveillance, respirator fit testing. Staff incidents and time-off work due to injuries can also be tracked here. Reporting includes the auto-generation of OSHA log. Workers Compensation and Employee Portal capabilities, if including in a proposal, round out a comprehensive solution for reducing the labor required of employee health departments by 50 to 85%.
Used by process improvement teams to document what the PI project is about, how the test will be conducted, how the results will be collected and what the decision (adopt, adapt, abandon) is at end of the project. The Plan-Do-Study-Act (PDSA) framework is utilized here.